Hi, can someone pleeease get in touch with me and help me out here.
I have been a premium customer for a several years now (since the beginning?) and find myself in a situation where I am unable to pay for the service anymore. (a bit strange, not being able to give you money, right?)
Spotify only allows you to use a card to pay for the service if you are in the country that the card is registered in. I get that this is some sort of "region" validation scheme or something along those lines to do with content zoning and probably works in 99% of cases. I am, however, in that 1% who simply does not exhibit normal consumer behaviour.
I'm a national of two different places, a home in another, a company in another, bank cards in two other places and currently and a lot of the time am not physically in any of those places.
At the moment I am in Indonesia (kind of stuck here for the moment as well, covid) and I am trying to use my N26 card to pay for premium. N26 is a German bank but I am a little unsure where they claim the card to be registered, it'll be either Germany, Iceland or Spain. I've tried a number of things (vpn, etc) and simply cannot pay.
I love, love, love Spotify, it's one of the most important services I use.
I hate to think that I will have to find a new service, get used to it and build new playlists, etc. because of the company's inability to just take my money.
I have no issue with this with similar services, such as Adobe and Netflix.
What's the deal Spotify, can you help me out?
I can take a video call and verify my identity, my bank card, my nationality and anything else you want if need be.