Unable to pay with an OTP credit card


Unable to pay with an OTP credit card









Samsung Galaxy A8+

Operating System

 Android Oreo


My Question or Issue


I live in Egypt and I signed up for Premium Account with my credit card after the trial period it told me to update my payment method and i tried and tested all the ways on the help site so the problem is my bank use an OTP Security Method so i can not pay without entering the PIN code they sent so can you please add the OTP option in my payment method or can i pay with some different ways e.g my phone servise provider or Vodafone Cash or fawry This problem is not only with me because 90% of the banks in Egypt uses the OTP Security method so people won't be able to pay with credit cards and Spotify does not have any other payment method in egypt.

  • Thanks




1 Reply

Re: Unable to pay with an OTP credit card

Rock Star 14
Rock Star 14

Hey there @AhmedShawki

thanks for posting !


I suggest using this help page on payment methods to find a way around it.

In the meanwhile, you can visit the "Ideas" section of the community an implement your idea ragarding the OTP security for users to add their votes.


Hope this helps =)

OneByBooRock Star 14
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