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Unable to purchase spotify premium

Unable to purchase spotify premium

I know my credit card has money on it, however everytime I enter in the information, I am greeted by a red 'oops! your card has a problem' box.  This also happened a few days ago when I attempted to purchase premium.  What should I do?

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4 Replies

Hi, Amber

 

Have you made sure that your credit card

1. Is Elligble for online purchases

2. Is not locked for online purchases

3. Have not exceeded the spending limit

4. Match up with your personal records (Name, address..)

5. Is not expired

 

Best regards

Jimmy LQD

Thank you for answering!  I have tried these things.  I have also tried using different cards, using gift cards, and tried purchasing premium from different devices.  Nothing is working.  Any other ideas?  Thank you so much for your help.  

Is your credit card issued in the same country as the country listed in your spotify account? Are you maybe using a VPN or DNS which might interfere with your current location? 

 

You can change your country here if needed

 

If this is not the case, try to purchase on a different network.

 

If this also fails try adding your card to a Paypal account and buy the subscription via Paypal. 

 

If everything fails, create a new account and try, since it's most likely your Spotify account acting up (unless Spotify is unavailable in your country). 

 

Best regards

Jimmy LQD

Look Check Your Credit Card If You Can Purchase Online

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