Unable to update Premium subscription

[ybehnsen]

Hi there!  I spent 45 minutes with your Help over chat last week and was assured by the end that my payment for the annual Premium subscription would go through.  Unfortunately, the same issue exists... Please advise, and thanks in advance!

[Luke]

Hey @ybehnsen,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at the Spotify Answers board.

Hope this helps!