Unable to upgrade to premium even after payment

[31ywi3utmmpurq36wjay]

I have updated payment to premium this month too but my spotify account seems to not be able to switch to premium. Please look into it

[OscarDC]

Hey @31ywi3utmmpurq36wjay,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

When you upgrade your account to Premium, all the features are activated immediately to start enjoying the Premium experience. However, if you don't have all the features available, it's possible that you've made the payment to a different account by mistake. We'd recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists.

In case that the account doesn't show the Premium subscription after this, as we cannot access users accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further.

Hope this helps. If anything else comes up, the Community will be here for you.