Unauthorized charges duplicate charge on the account.

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Unauthorized charges duplicate charge on the account.

Casual Listener

Plan Premium

Country PH

Device HUAWEI 

Operating System Android

 

My Question or Issue

Today i got notif that i was charged for. Monthly subscription. Supposedly i will get charged by next month. I am using globe prepaid mobile. And the amount deducted is 149php. Give my load back. Stop this duplicate charge. Today is a pandemic crisis dont take away our credits just like that

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5 Replies
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Re: Unauthorized charges duplicate charge on the account.

Rock Star 16
Rock Star 16

Hi there @Mynameisjayee

thanks for reaching out to the community !

 

Sorry to hear you're having issues with your payments but i'm sure we can track them down and solve the issue.

 

Before we start, i want to point out this info page regarding unexpected charges.

It holds valuable info and can find the source of the mistaken payments.

 

Then, what i would like you to do is to use this help page to locate all the accounts listed with your details and to make sure you do not have any other active accounts causing these extra payments.

 

If you find any extra account, make sure to cancel them following the steps on this official support page and to read all about refunds eligibility here.

 

Hope this helps.

Let me know if you need anything else 🙂

 

 

OneByBooRock Star 16
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Re: Unauthorized charges duplicate charge on the account.

Casual Listener
Thank you for your response. Unfortunately i have checked the support link
u provided since i understand that we are in hard times right now but, i
hope u understand as well that every penny that is being deducted or
credits to be taken is not acceptable during this crisis. Hope this can be
resolved. Waiting for your response.
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Re: Unauthorized charges duplicate charge on the account.

Rock Star 16
Rock Star 16

Hi @Mynameisjayee,

thanks for checking my post !

 

Have you checked all support pages and followed the instructions on them?

 

Have you found the reason behind the charges ?

 

Thanks for your cooperation 🙂

OneByBooRock Star 16
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Re: Unauthorized charges duplicate charge on the account.

Casual Listener

Anyone? Any updates? 

Re: Unauthorized charges duplicate charge on the account.

Moderator
Moderator

Hey @Mynameisjayee,

 

If you have questions about your mobile payment status, it’s best to get help from our billing partner Fortumo, since they manage mobile payments. Check out their support centre.

 

Hope this info is useful. We'll be right here in case you need help with anything else.

XeniaModerator
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