Unexpected Charge

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Unexpected Charge

Newbie

I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, and refund it back?

Account name Batman1993

 

Plan

Free

Country

 US

Device

iPhone 6s Plus 

390463DB-862B-4979-8039-896D602F9BBB.png
1 Reply
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Re: Unexpected Charge

Rock Star 17
Rock Star 17

Hey there @Mbatman1993!

 

Unexpected charges can be caused by several reasons,  a main one is having a second account.

Please use this help guide to locate account with your details.

In addition, check this help guide on some others reasons for being charged and added to that is the Spotify Refund Policy that will eventually lead you to contact support in case you need to be refunded.

 

Let me know if you need further help 😃

OneByBooRock Star 17
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