Help Wizard

Step 1

NEXT STEP

Unknown members of Family account

Unknown members of Family account

 

Plan

Premium Family

Country

 Denmark

Device

Iphone 6 and Laptop

Operating System

iOS 11, Windows 10

 

My Question or Issue

I have a Premium Family Account consisting of me, my wife and 2 children. However,  this morning I noticed some strange new playlists having been added which none of us would ever listen to.

And when I checked my profile there were two names under my family account which do not belong there. Don't know them, never added them. I have removed them, but  what's going on and how do I make sure it doesn't happen again?

Reply
2 Replies

Hi @Martin46, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

Thanks!

Thanks for pointing me in that direction.

I’m logging in via my Facebook account, so is that the password I need to change?

I’ve checked on Facebook, I’m not signed in any unknown places.

Thx

Suggested posts