Unwanted switch from yearly to monthly without notice

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Unwanted switch from yearly to monthly without notice

lilialaminae
Casual Listener

I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any notice beforehand and I don't want this.

 

Could somebody please clear this up for me? It's also impossible to find an e-mail address of the support team so I have to discuss this issue publicly now. Very annoying.

 

Plan

Premium

Country

Germany

1 Reply

Re: Unwanted switch from yearly to monthly without notice

Rock Star 24
Rock Star 24

Hey @lilialaminae,

 

Thanks for reaching out.

 

The 99€ offer was only available for a limited time in December of 2017. After the year was/is over, you get switched back onto the regular monthly Premium rate.

 

You can always get a yearly plan again here. :)

MaximRock Star 24
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