Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Update credit card and location

Update credit card and location

Hello,

 

I tried to change my credit card from a HK one to a French one. After entering the card's details, I have a red notice saying I should first update my account's location (from HK to France I guess). However, when I try and do that, the country is locked to HK and I can't change it. Help. 

Screen Shot 2018-04-11 at 12.14.52.png
Reply
1 Reply

Hey @helenef,

 

I'd recommend that you cancel your subscription, wait until your account has reverted to the Free plan, then change your country setting via the dropdown menu and then re-subscribe here using your new payment details.

 

Let me know how it goes.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts