Update payment fo duo subscription

[Chanaya]

Plan

Premium

Country

Poland

Device

• (Samsung Galaxy S23)

Hi.

So I have premium duo subscription, but my last payment wasn't aplly and today I got information from my brother who used it with me that accounts are blocked, and I need to update my payment so I did it, but why it changed to individual premium ? I didn't choose that plan, cuz I had duo plan. I want to change it for duo but without paying again. 

Please help.

[Billy-J]

Hey @Chanaya, thanks for reaching out to the Community!

I am sorry to hear this. For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!