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Updating Payment Details & Plan Issue

user-removed
Not applicable

Hi! I am currently subscribed to spotify's family plan. I updated my payment details using my phone and to my surprise spotify charged me for a single premium account only. Now when I changed my plan back to family plan, they will charge me again for the whole price. That's twice within a month.

 

I thought if I just updated my payment details my plan will not change, now I'm paying for two subscriptions twice this month. I never encountered this when I updated my account using a pc. Is this normal?

1 Reply

SergioDavid
Roadie

Hey @user-removed, welcome to the Community!

 

It sounds like you signed up for the wrong plan, but there's no need to worry. Reach out to our team via Twitter or Facebook with your account info.

 

They'll definitely be able to help 🙂

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