Updating payment information

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Updating payment information

Chrisalias
Casual Listener

My current credit card is being canceled so I am trying to give Spotify my new credit card. I can't do it!

The "Help" section tells me to go to "Subscriptiion" which is ok however there is no " Update Details when I get there.... This is obviously a problem for more people that just me.

Please help

2 Replies

Aimee_T
Roadie

Hi @Chrisalias, welcome to the Spotify Community!

 

We'd recommend trying to update your payment details from an incognito window using a desktop. Also, try clearing your browser's cache/cookies and refreshing. Does that help at all?

 

Take care 🙂

Chrisalias
Casual Listener

Unfortunately that didn't work.  If I go to Subscription all that it allows to do is Change or Cancel plans but it doesn't let me change my payment info at all.

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