Upgrade to Premium

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Upgrade to Premium

gabyvilla_buba
Casual Listener

My Question or Issue

Hi! I’ve been trying to upgrade my free Spotify account to Premium, but couldn’t

It shows a message that my account cannot change to Premium

 

Plan

Free to Premium

 

Country

Mexico

 

Device

iPhone XR 

 

Operating System

iOS 10

  

5 Replies

Re: Upgrade to Premium

Rock Star 6
Rock Star 6

Hi there,

 

Can you please tell me the exact error message, or send a screenshot of what you're seeing (make sure to hide any sensitive info).

 

Thanks! :) 

BruneliciaRock Star 6
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Note: I'm not a Spotify employee.

Re: Upgrade to Premium

gabyvilla_buba
Casual Listener
Hello!

When Im in the app and press the button Premium it shows a screen where you can read “You cannot buy Spotify Premium dron this app”... so I dont know where to download it 🤷🏻‍♀️

Below Ive attached a screenshot

Do you know what should I do?

Thank you!!!

[cid:*snip*]

Re: Upgrade to Premium

Rock Star 6
Rock Star 6
Can you please send that screenshot again? I'm sorry, I can't see it.
BruneliciaRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Upgrade to Premium

gabyvilla_buba
Casual Listener
Not sure why you cannot see it but here it goes

I will try to upload it to my initial message too

:)

[cid:*snip*]

Re: Upgrade to Premium

Rock Star 6
Rock Star 6

Hi @gabyvilla_buba, please consider uploading the screenshot to imgur and then send me the link here. 

BruneliciaRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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