Upgrade to premium family

[Busted619]

Plan

Premium

Country

India

My Question or Issue

I just upgraded my account to family premium but cannot add my family members.

Does it take time for an account to upgrade?

[SoundShots]

Hi Busted619!

Thanks for posting in the Spotify Community!

I suggest you to have look at this page, especially the part that says 'The invite isn't working'.

Hope this helps.

Cheers!

[Busted619]

I think you misunderstood. I am the plan manager. As the plan manager, I am not able to invite other users to my account. I assumed the account page would just update with a new option.

[SoundShots]

Hi @Busted619!

If you are the plan manager you need to follow these steps in order to set up the Premium Family Plan:

- The plan’s manager can invite or remove members by logging into their Family page at https://www.spotify.com/account/family/invite/. 

- The invitee needs to log into (or sign up for) their own account to open an invite. 

- The plan's manager may need to log out first if they're on the same device.

Let me know where you have a problem.

[kian_p21]

Try making them sign into spotify on their web browser then sending them the link to enable them to join the family plan.

[Busted619]

Sorry the link does not even load (screenshot attached. I tried logging out
and then logging in, but nothing. For further clarity, I am the plan
manager, but have not gotten access to the family features yet. That is my
issue.

[Elena · Accepted solution]

Hey @Busted619!

Thanks for getting back to us with more info.

We'd recommend checking your subscription status with the steps here.

If you had a pre-paid Premium Individual subscription, you'll need to wait until that time runs out and your Family plan starts.

We hope this info helps. Keep us posted on how it goes!