Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
It was Premium, but should have Duo
My Question or Issue
I just saw an option to upgrade to a duo plan and basically opted for it for a 6 month period (It did not let me upgrade to a one year plan).
Now, the issue is my individual plan was auto-renewed in April 2021 and therefore, my current plan was due to expire only in April 2022. However, it was sort of important that I upgraded right away to duo (Who is going to wait more than half a year to upgrade) and made the payment for duo for 6 months. Now it just shows my account is valid till October 2022 and is still individual.
I also saw mentioned in the FAQs that if I were subscribed indirectly (Through a 3rd party vendor) that I'd need to cancel the plan first, but that wasn't the case. I've been auto-renewing my plan for almost 3 years now directly with Spotify.
Can someone please help?
Hey there @apps1717,
Thanks for getting back in touch.
We're sorry for any confusion that may have happened with our Support team. First up, keep in mind that due to new banking regulations introduced in India, our payment providers may be unable to process new recurring payments. This is why only one-time payments are available at the moment (like the 6 month payment for Duo you made).
Since a payment for 12 months of regular Premium was taken in your account back in April liked you mentioned, and then you tried to change your subscription to Duo, the change would take effect after the 12 months of your first payment finishes, that's why the change of subscription to Duo wasn't made immediately despite the charge being made. If you try to process another payment, the subscription won't change to Duo right away.
In case you have any questions or need further assistance, we'd suggest that you get in touch with our Support team again since they can check your account, payments and give you more personalized info.
If you need help with anything else, just let us know.