Upgraded wrong account.

[Mdlc89]

I upgraded an account i dont use to premium on accident. I quickly cancelled it, but am still charged the $10. Any way to be refunded? I went ahead and upgraded the correct account to premium, but don't want to pay $20 for 2 minutes of an accident. 

[Jacob · Accepted solution]

Hey @Mdlc89, welcome to the Spotify Community!

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

[Mdlc89]

yes, i'm just still confused becuase I can only log in with facebook for the account that I have saved all my playlists to. I've tried putting in passwords and they're wrong. I even changed my facebook password and tried to use that. It will still let me log in on that email with facebook though, so, I guess i'll have to always use that. I would just use the other account I created, but would lose all my playlists and artists! Oh well, your reply did help about the refund and that was the main thing I was worried about, so, thank you!