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Step 1


Upgrading to duo premium plan

Upgrading to duo premium plan

Hi I have just recently upgraded to the duo premium  plan however nothing is reflecting on my account in that I still can’t play songs off line and I have adverts- what do I need to do?




South Africa 


(iPhone 11

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hey @user-removed,


Thanks for reaching out.


I recommend logging into and checking if it shows your paid subscription there. If it does, you're likely logged into the wrong account within the app 🙂

Let me know how it goes.

MaximSpotify Star
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