Vodafone Entertainment Pack Issues

[GVGPIX]

Plan

Vodafone Premium Entertainment Subscription

Country

UK

Device

iPhone6

Operating System

IOS

My Question or Issue

I have cancelled my existing £9.99 premium subscription in order to take up the vodafone premium subscription as part of my mobile package, but each month on my renewal date the £9.99 subscription keeps reactivating itself and charging to my bank account, have checked with vodafone and everything is activated and set up correctly on their system, this is an issue with spotify side of things:
1) Why is this happening
2) How do I stop 9.99 being taking from my bank account despite cancelling
3) How do I get my money back for last 4 months

[Billy-J · Accepted solution]

Hey @GVGPIX, and welcome to the community.

Hope you're doing great! 

I understand your concern. I'd recommend contacting Spotify customer support as they can take a closer look.
You can contact support here (https://www.spotify.com/about-us/contact/)

Have a nice day! 🙂

[GVGPIX]

Thanks I’ve been in contact and all is now resolved. Cheers.

[Billy-J]

Hey, again @GVGPIX.

I'm so glad to hear things are working again. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂