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WHY IM I BEING CHARGED TWO DIFFERENT AMOUNTS A MONTH?

WHY IM I BEING CHARGED TWO DIFFERENT AMOUNTS A MONTH?

IM BEING CHARGED 9.99 AT THE BEGINNING OF THE MONTH AND 5.99 TOWARDS THE END OF THE MONTH
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1 Reply

Hey there,

Thanks for posting in the Community!
The different billing dates and amounts signify that you most likely have more than one active subscription across different accounts.
The 5.99 looks like Premium Student & the 9.99 should be a Premium Individual.

You may try locating the accounts by following this FAQ.
As we cannot view user accounts from the Community, in case you need additional assistance, you may reach out to our support folks as well 🙂

Cheers!

VasilModerator
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