Wanting a family subscription not just individual premium, how do i upgrade it

[Nessy1972]

I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it.

I am in Australia

[Billy-J]

Hey @Nessy1972, thanks for reaching out to the Community!

I'll be happy to help.

You should be able to upgrade to Premium Family by going here and selecting your plan. 

Let me know how this goes.

[Mario]

Hey @Nessy1972,

Just adding some useful info to keep in mind as you go ahead and follow @Billy-J's suggestion to upgrade your subscription.

To confirm, if you're currently subscribed to Premium (directly with us, not through one of our partners) and you then upgrade to Premium Family as the manager of the plan, your billing switches automatically without any need to cancel the previous subscription or pay any extra money for the upgrade.

What happens is that your new payment date will likely be a few days earlier than usual to cover the price difference between Individual and Family Premium.

Hope you'll find this info useful. Let us know if there's anything else we can help with!