Was charged twice but still have Spotify free

[Daniela19]

I tried to get premium for students but it wasn't working so I stopped trying but I was still charged and had no upgrade on my account

[KatesHere]

Hey there @Daniela19, don't worry, help's here 🙂

That's not good. If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

If your payment isn’t pending, try logging out and back in. Occasionally this is necessary to force a sync of info between your device and our account system.

You can read more about this here.

Let me know if that helps!

K