Went for 9kr for 3 month offer but 99kr were withdrawn from the card

[jenzzen92]

Hello,

Yesterday i activated spotify premium offer you currently have.

The 3 months for 9kr.

But it were 99kr withdrawn from the card.

Why is that?

Best regards,

Christoffer Jensen

[Maxim]

Hey @jenzzen92,

Have you had Premium before?

[jenzzen92]

Hi there!

Thanks for your reply.

Nope, never had premium before.

Best regards,

CJ

[Maxim]

Thanks for letting me know. Has the payment method been used for Spotify Subscriptions in the past (eg. by a family member, a friend or simply on another account)?

[jenzzen92]

Hello again,

Nope it has not.

New account though my facebook.

Best regards,

CJ

[Maxim]

What payment method have you used?

[jenzzen92]

Normal bank account credit card.

[Maxim]

Thanks for confirming! In this case, i’d recommend reaching out to Support so they can take a closer look backstage 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.