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Went to bed with Spotify premium and woke up without it?

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Went to bed with Spotify premium and woke up without it?

ashleyhogan94
Newbie

I've had spotify premium for months and I'm pissed. I just got charged for it as well. What happened to my account overnight? 

1 Reply

KatesHere
Community Legend

Hey there @ashleyhogan94@ , welcome to the community

 

That's odd. Did your phone's OS or the client get any automatic updates installed overnight? Let's first make sure you're logging in the correct account.

 

Try the following:

    1. Check your subscription page. Your status should be Premium.
    2. If  it says you're on Premium, try signing out and back into the app.
    3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details

 

 

 

Hope this was helpful!

K

 

 

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