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What about making thinks smooth and easy

What about making thinks smooth and easy

Hi,

We are onley two people in the family, but we have spotify in both cars, on our phones and Sonos at home. We are switching cars and ofcourse we are at home seperatly some times. I upgraded to the premium family subcrition recently in order to fix our problem with onley playing in one location at the time, but this dident solve the problem at all. We had to make seperat account, witch also had been a ok solution IF i had been able to registrate an account. When i type my e-mail adress it says that it is allready in use (witch ofcourse is true). Please, Spotify, can you make the family account work with playing in several devices without making a seperat account (and several Email account). - Make things smooth and consumer friendly, please.

BS Oyvind C  

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1 Reply

Hey @oyvindc

 

If all members use the same login information in their devices, your music will cutoff like it has been happening to you.

 

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

 
I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to get a Spotify username / password. Using Facebook will not let you do that.
 
Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).
 
Send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.
 
Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly.
 
Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.
 
Hope it helps. 🙂
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