What happened to my subscription?

[malin747]

Country

 Sweden

Me and my gf have premium family, never been any problems. Today were  both back to free and spotify wants us to go premium even though we paid our bill just a couple of days ago.

Just dont get it!

Some help please.

[Bittencourt]

Hi @malin747, thanks for writing!

It looks like you have more than one Spotify account.

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

[malin747]

Thanks for your answer but it didnt work. But I recently changed my email in my profile. Could this be the problem? Havent done anything Else since we started family account a couple of years ago.     

[Bittencourt]

Ok @malin747,

And when you and your girlfriend check your account overview, what's the status in each one? Do you see any payment receipts?

https://www.spotify.com/account/overview/ 

[malin747]

Looks like our subscription just ended. Dont know why. We have started a
new one.

Thanks for your interest.

[Bittencourt]

Hey @malin747, ok then.

Let me know if you have any other questions!