What happened to my subscription?

Reply
Highlighted

What happened to my subscription?

Regular

 

Country

 Sweden

 

 

Me and my gf have premium family, never been any problems. Today were  both back to free and spotify wants us to go premium even though we paid our bill just a couple of days ago.

 

Just dont get it!

Some help please.

 

Screenshot_20190225-214330_Chrome.jpg
5 Replies
Highlighted

Re: What happened to my subscription?

Rock Star 21
Rock Star 21

Hi @malin747, thanks for writing!

 

It looks like you have more than one Spotify account.

 

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: What happened to my subscription?

Regular

Thanks for your answer but it didnt work. But I recently changed my email in my profile. Could this be the problem? Havent done anything Else since we started family account a couple of years ago.     

Highlighted

Re: What happened to my subscription?

Rock Star 21
Rock Star 21

Ok @malin747,

 

And when you and your girlfriend check your account overview, what's the status in each one? Do you see any payment receipts?

 

https://www.spotify.com/account/overview/ 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: What happened to my subscription?

Regular
Looks like our subscription just ended. Dont know why. We have started a
new one.

Thanks for your interest.

Highlighted

Re: What happened to my subscription?

Rock Star 21
Rock Star 21

Hey @malin747, ok then.

 

Let me know if you have any other questions!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS