What have you become Spotify?

[burakerenn]

My complaint become something stronger and different than the original. Please see my actual problem here in case if you are interested in:

https://community.spotify.com/t5/Subscriptions/Can-t-pay-via-credit-card/m-p/1906788#M26640

I am a Spotify member even before Spotify expanded to my country. This is why I am addicted to use it. Music simply means Spotify to me. So a disruption cannot be accepted and hardly to be tolerated.

First, let me clarify that I am pretty much sure that I am not the first, and I won't be the last. Yet I feel obliged to complain in a world, in which people just avoid complaining because they don't care. I however care...

It is extremely frustrating not being able to reach anyone responsible to resolve this (or any) issue. I am sure any company would love to push the task of the support to a community, where the community is there to support the company. 

Yet this is not always a solution. A community is perfect to solve the issues which are technical. Problems that can be solved only by user interaction can be easily solved by the community. I have no objection to that. Yet I doubt that the community can solve a problem regarding the failure of a payment, or similar administrative problems. For such problems you should be able to talk to a responsible and get an answer.

I have tried to contact Spotify through twitter but I haven't received any response. Not a bit saying that "Ok, no worries, we are onto that", or "OK, I have activated your premium until the issue is resolved", not even "I hear you mate". Just a feeling of being ignored by a giant company.

I was a happy user of Spotify before this issue which puts me without music for more than a week. Yet I had no idea that if I had a problem, I would not be able to reach anyone from Spotify. A relationship with a customer was like that around a few years ago here.

Am I being dramatic? I don't think so... I am here because I had liked you Spotify. I have grown old and wise, but it seems you have not...

[Maxim]

Hey @burakerenn,

Thanks for reaching out.

Are you able to send me the link to your tweet to Spotify? The team usually replies to all tweets within 48 hours.

[burakerenn]

Dear @Maxim

Thank you very much for your response. Please find the link here: https://twitter.com/burakerenn/status/901726402466254852

Hope to receive a feedback soon. It is sad that I am travelling without Spotify.

[Maxim · Accepted solution]

Thanks for the link.

I’ve handed it over to the right people to take a look at 🙂