When I pay for Spotify Premium it doesn't show up that I'm premium

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When I pay for Spotify Premium it doesn't show up that I'm premium

kryparro
Casual Listener

Hello.

 

I paid for Spotify Premium using PayPal - my e-mail is verified and all, everything's top notch.

Except that it doesn't show that I'm a premium member and on my app I'm still a basic member with no features.

When I paid for Spotify Premium a blank page showed up:

http://prntscr.com/j05jz7

 

I don't know if this is normal or not but I hope someone can help me.

 

4 Replies

Luke
Rock Star 17
Rock Star 17

Hey @kryparro,
you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

kryparro
Casual Listener

I didn't get any receipt on my e-mail, that's also a problem.

It didn't take any money off my credit card, so that's good, but I'm still buffeted over the fact that it won't let me purchase Premium.

Luke
Rock Star 17
Rock Star 17

Hey again @kryparro,

when you're not able to buy Premium from the website,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

kryparro
Casual Listener

I tried those just now and none of them worked. Guess I'm destined.

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