Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I re-signed up for Premium with the offer of receiving a free Google mini. But I haven't received that yet. It is the only reason I signed up again. If you can't send one, I want my money back for the previous months.
Hey @kelscam, thanks for reaching out to the Community!
I'll need to gather some more information to take a closer look.
Can you let me know when you signed up for the Google Home Mini offer? If this was recently, can you send me a screenshot of where you saw the offer - and let me know which country you're in at the moment?
Let me know what plan you're trying to sign up for, and if you get any error messages, let me know.
Keep me posted, I look forward to helping out!
Hey @kelscam,
Thanks for the details.
The offer ended on December 31st, 2019. Registered users had to redeem the code sent to them by email until January 15th, 2020 to get their Google Home Mini.
So, at this point, there isn't anything that I can do or Spotify can do to help since it's past those dates. I'd recommend keeping an eye on the Google Store and Spotify.com for more great deals and promotional offers.
If you wish to cancel your Premium subscription, you can do this at any time by following these steps.
I hope this clears things up 🙂
Hey @kelscam,
I'm sorry that you missed out on this offer, but surely there will be other promotions in the future.
There's a certain process that needs to be followed in order to redeem the device and now that the offer has ended, this is no longer possible, even if you were eligible when you signed up for Premium at the time.
For more info, you can check out the full Terms and Conditions for the offer here as well as Spotify's refund policy here.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…