Why My Subscribe Premium Mini not change to Family?

[Titania22]

Hai,

I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022.

in  Mar 9,2022 i buy premium family For 6 month.

After that, my subscribe can't change to family.

Please Help me.

Plan

Premium

Country

Indonesia

My Issue

[Maxim]

Hey @Titania22 ,

Can you tell me what options you can see on your account page?

Also, could you please try to subscribe to Premium Family at https://www.spotify.com/premium/?

Let me know how it goes 🙂

[Titania22]

Hello Maxim,

Thankyou for your support, i already receipt the answer by email from spotify support.
my subscription can switch to family on Mar 12,2022 after my Premium mini ended.

[Maxim]

Hey @Titania22 ,

Glad to hear your question has been answered 🙂

Have a great day.