Why am I being charged $10.59 monthly for free account ?

[#1]

I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Did this start the recurring charge ? How can I rectify the monthly charge ? Thanks, Lisa

[Alex]

Hey there,

Thanks for reaching out about this in the Community!

Most likely you have a duplicate account on which you've signed up for a Spotify Premium trial, which turns into a regular Premium subscription if it doesn't get cancelled in the test period. Other possibilities are if a family member has used your payment method to subscribe for Premium, or it could be a case of fraud.

I'd recommend reaching out to our customer support team here. They'll be able to help find the account running the Premium subscription and cancel it.

Hope this helps. Don't hesitate to reach out again if you have questions.

[#3]

Necesito saber a qué cuenta se van estos pagos ya que no utilizo Spotify y aún así me cobra el dinero