I have a subscriber for some time now. I ordered the premium service and for MONTHS I have been charged $16+ instead of the advertised $9.99 a month. I am very unsatisfied and would like something to be done!
Super late response but I haven’t found anyone else give a proper solution yet: I had been switched to the family plan after running out of time on the student plan. Had to go to account settings on my desktop to change the plan to regular premium. Hope this helps anyone searching in the future!