Why am I being charged

[gomma19]

I started spotify a few months ago and I noticed I was being charged even though my subscription is classified as "free". I would like to cancel these payments but I have no idea how to do so. I never signed up for a premium account or anything and it says so on my page, but still I'm being charged. 
kv. Guðrún

[osornios]

Hey @gomma19,

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.