Why can't I cancel the subscription?

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Why can't I cancel the subscription?

Eric1990
Newbie
I have seen in itunes that my Spotify Music membership has been canceled and expired.
However I check Spotify Music still shows I'm a premium user. How can I do? I just would like to change my account to family premium.
1 Reply

Re: Why can't I cancel the subscription?

Rock Star 23
Rock Star 23

Hey @Eric1990,

 

Try logging into your account settings on your browser with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. It should read 'Your subscription is associated with our partner...'.

 

If you don't see that message, you should try upgrading your account here.

 

Hope it helps. :)

osorniosRock Star 23
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