Why dint i get premium

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Why dint i get premium

Mizhu
Casual Listener

As shown in the screenshot i payed for premium today
but when i checked it dint show me that i had premium my friend told me to ask here
can anyone help me with this??

 

<Community Rock Star edit - removed payment info>

6 Replies

Re: Why dint i get premium

Rock Star 21
Rock Star 21

Hey @Mizhu, I'll be happy to help you.

 

Could you try going to your account overview page, and let me know if your subscription status says 'Free' or 'Premium'?

 

If it shows Premium, please try following these steps.

Let me know how this goes :)

Billy-JRock Star 21
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Note: I'm not a Spotify employee.

Re: Why dint i get premium

Mizhu
Casual Listener

Do you mean this? @Billy-J

 

<Community Rock Star edit - removed personal info>

Re: Why dint i get premium

Hutss
Newbie

Same problem over here.  Also the netherlands 

Re: Why dint i get premium

Rock Star 21
Rock Star 21

Hey @Mizhu, and @Hutss.

 

Thanks for the reports.

Could you try following the steps in the link I provided in my last reply?

 

Let me know how this goes!

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Why dint i get premium

Mizhu
Casual Listener

i does not show that premium is active and the payment has gone through like i payed the first 0.99 of the month ive tried the steps also those dint work it still says that im a free account even tho it does show that i payed for premium on my account

Re: Why dint i get premium

Rock Star 21
Rock Star 21

Hey @Mizhu, and @Hutss.

 

This is currently a Live Issue here. You can always add +VOTE to it, and you'll get status updates when this gets resolved.

 

Have a nice day :) 

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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