Why doean't Premium work even though I payed?

[Bambi92]

I have payed, but Premium is still not working. And suddenly my bank-data has disappeared? How can everything just all of a sudden have disappeared? Help!

[Bittencourt]

Hi @Bambi92, thanks for writing.

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps!