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Why does my premium spotify duo account keep getting dongraded?

Why does my premium spotify duo account keep getting dongraded?

I have upgraded my premium account to a duo account twice to add my wife. A month ago it automatically got downgraded to the ad supported version and I just got an email saying it was going to happen again this month. What is going on?
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1 Reply

Hey there,

 

Thanks for reaching out.


Can you please share a screenshot of the email, while making sure that no personal info is visible?

Looking forward to your reply 🙂

MaximSpotify Star
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