Why have i been charged 2 times in one month.

[Capnblack]

Plan

Premium

Country

 USA

Device

iPhone 8

Operating System

iOS 10

My Question or Issue

 I have been charged 2 times in one month. I am a premium customer and have been for quite some time. My bank has notified me that Spotify has received payment 2 times Within 3 weeks. How long have you been overcharging me. They just caught it and now I have to pour over bank statements to see verify this is the first time. Can some one please explain why this is happening? Please fix this immediately!

[Daisy]

Hey @Capnblack, 

Thanks for getting in touch with us. Happy to help 🙂 

No one likes paying more than they should, so we suggest you check out this support article for more information.

It would also be helpful to take a look at this page to find out if you have an additional account and how to find it.

Let us know how you get on, we're here to help! Have a great day.