Why i can't play downloaded music?

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Why i can't play downloaded music?

Marklois
Newbie

Why i can't play downloaded music when my subscription ended? On my lumia phone even my subscription is over i can still play downloaded music.

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Re: Why i can't play downloaded music?

Community Manager
Community Manager

Hey @Marklois,

 

If your Premium subscription or trial has ended, you should have reverted to our Free tier.

 

On this tier, there's no ability to save music for offline listening. You'll need an internet connection or mobile data to stream again. We'd recommend checking these steps to see if your subscription's changed in this way.

 

Here's a little info about what each tier of our service offers, too. 

 

Hope this explains things!

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