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Why is Spotify trying to force me to get a duo subscription?

Why is Spotify trying to force me to get a duo subscription?

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
3 Replies

Hey there @f5wxjnyj5otggzi1hpi2,

 

Thanks for the post.

 

If you give us a bit more info on what your issue is and how Spotify is forcing this on you, we'll do our best to clarify what's goin on and help out.

 

Cheers.

AlexModerator
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This is happening to me too and I don't know what to do. I got a notification from Spotify saying I need to update my payment details for premium and when I selected indervidual it said that it wasn't available for my account t and was trying to make me pay for duo.

Hey there,

 

Thanks for posting in the Community.

 

If you get the prompt to upgrade to a Duo subscription when you're trying to update the payment details, the way to update the payment details is to cancel the current subscription and activate a new Premium Individual subscription with the new payment method. Could you afterwards confirm, that this has resolved the issue?

 

Keep us posted,

 

Cheers!

DianModerator
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