Why my account has not been modified in Premium for sudents?

[antocodi82]

Hallo, my account was premium for students.

On January 2019 the first year expired.

I reapply for another year but I now realize that Spotify never changed it even if I had a message telling it would have been modified on February 28th 2019.

Now I applied again, and now I have the same message: "Your account will be converted in Spotify for students on May 28th 2019".

What happened?

How can I be sure Spotify will change my account?

How can I ask for a refund?

TIA

Anto

[Luan · Accepted solution]

Hey, @antocodi82 

Welcome to Spotify Community and thanks for posting!

About your issue, I suggest that you be in touch with the Customer Support to see what's gone wrong with your account and then determinate if you're able to a refund. Follow these steps below:

1. Go to the Customer Support page here.
2. Select the option "Subscription".
3. And then, select "Student Discount".
4. Tap "I still need help" button.
5. Fill the form and then you be guided to a chat page.

Let me know if you could be in touch with the Support.

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg