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Why was i charged? I get premium through Spark

Why was i charged? I get premium through Spark

Hi There,


I have only ever had one Spotify account and that was when i got the Spark prepay deal that i signed up for years ago and still use today. I never game Spotify my card details at any point in time.


This month i get a payment coming from my account that says it's from Spotify labeled as "Spotify P02A" for $14.99 NZD. The payment date is 12/06/2017.


Can you verify this payment was to do with my account? If not I suspect someone may have stolen my card details and i'll need to dispute with the bank.






1 Reply

Hey @chalamah!

Welcome to the Spotify Community.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.


You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.
All the best.
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