Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Will I lose my free premium trial if I cancel it early?

Will I lose my free premium trial if I cancel it early?

Plan

Premium

Country

United States

Device

Any

Operating System

Any

 

My Question or Issue

If I click on the cancel premium button to cancel any charges that would be made when my free premium ends, it says that it'll be cancelled today. I just got it, and I don't want to pay for premium, can I click cancel and still have premium?

 

Below is what I see.spotifypremium.png 

Reply
8 Replies

Hey @Tarnest, thanks for reaching out to the Community!

 

Generally, you should still have access to Premium until the next billing date. If the next billing date is (today), then yes once you cancel it will revert your subscription to Free. 

 

If your billing date is not today, then don't click Cancel yet, as I will take a closer look and get back to you as soon as possible.

 

Thanks for your patience in advance!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I just got it today, so I guess my billing date is today yeah. Does this mean I will be able to cancel it tomorrow?

Hey @Tarnest,

 

Okay, you just got Premium today - so your next billing date would be on 09/29/20. If you were to cancel Premium, you should have access to Premium through the next 3 months. 

 

Based on that screenshot, it says the Premium will end today if you cancel. I'll take a look at this as mentioned in my last reply, so don't click Cancel yet - just so I can get confirmation.

 

Thanks!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Ok, thank you! And by the way, I got the free 3 month premium so the 

next billing date should be 9/29!

Hey @Tarnest,

 

Thanks for your patience as I took a closer look.

 

Spotify is currently investigating this issue as some users see the wrong date when trying to cancel.

 

So, you can go ahead and cancel with no worries. The date is incorrectly displayed and you'll have the trial until September. More information on cancelling your subscription here.

 

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I have bought premium with 2 months free but then cancelled it 5 mins later as I did not need it so my question is that will i still be getting charged after then end date?

 

I have bought premium with 2 months free but then cancelled it 5 mins later as I did not need it so my question is that will i still be getting charged after then end date which is 8/29/22. I am asking this as i am scared of being charged after the end date or during the free trial even though i have cancelled it.

 

Hey @HK901

 

Thank you for reaching out. Since you've canceled your trial, you won't be charged further unless you restart your plan. You'll get an email confirming that you've canceled your subscription. You can manage your account and check to see when your account will revert to the Free service here.

 

I hope this clears things up! I'll be here if you need anything else. 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts