With premium account yet cant download

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With premium account yet cant download

manabat16
Casual Listener
Im trying to download yet it kept on asking that i should go premium. Im already a premium accountholder and this is yet to be the 3rd device that ill be using as i deleted my old mobile on the list of offline devices. Assistance pls thanks
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Re: With premium account yet cant download

MonicaM_Bogota
Roadie

Hi, @manabat16!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

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