With premium account yet cant download

[manabat16]

Im trying to download yet it kept on asking that i should go premium. Im already a premium accountholder and this is yet to be the 3rd device that ill be using as i deleted my old mobile on the list of offline devices. Assistance pls thanks

[MonicaM_Bogota]

Hi, @manabat16!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.