Won’t accept credit card

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Won’t accept credit card

AshleyJean
Casual Listener

My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated.

I have checked with my bank and there is no reason for this.

 

Plan

Premium

Country

Canada

 

Device

Iphone 7s

Operating System

(iOS 10

 

My Question or Issue

 

3 Replies

Re: Won’t accept credit card

vinhtran
Regular

I am pretty sure it should accept credit card.  If you have any problems maybe check again and if it persists then go contact support.  Sorry, it wouldn't let me paste me the links.

 

 

Re: Won’t accept credit card

AshleyJean
Casual Listener

I’ve been trying for over 24hours and it just doesn’t make sense to me... it keeps saying that it cannot process the payment ... so strange!

Re: Won’t accept credit card

Moderator
Moderator

Hey @AshleyJean.

 

Thanks for getting in touch!

 

If you are experiencing issues when trying to pay for Premium, be sure to make sure you have the following in order:

 

  1. You need to be in Canada if you would like to subscribe.
    The country of your payment method must match the one in your Spotify profile, so we can verify your location. Check out how to change the country on your account.
  2. Has the card expired or been canceled? 
    Contact your bank or credit card company for further details or to request a new card. Then try signing up again with the updated payment details.
  3. Have you entered all the correct details? 
    Make sure you enter your details correctly, particularly the 3-digit number sequence on the back of your card (the CVV/CVC security code). Also check you have the available funds :) 
  4. Is your card enabled for foreign purchases, and online and recurring transactions? 
    You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.

Still not working?

If you've checked all the above and still can’t sign up for a subscription, here are some extra things to try:

  • Wait a few days and try again. 
    There might have simply been a temporary connection problem when the transaction was attempted. We’d also recommend giving it a try in a private/incognito window in your web browser.
  • Try a different payment method. 
    We have a range of payment methods available. Try selecting an alternative method to what you’ve already tried.
  • Contact your bank or credit card company. 
    Their phone number is usually provided on the back of the card you’re trying to use.

Hope it works :) Let us know if you have further questions.

 

Have a nice day.

GuidoModerator
 
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