Won't let me upgrade to premium?

[mikosheeb]

I've been trying to upgrade to premium 

Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal, if that makes a difference)

[Maxim]

Hey @mikosheeb,

Thanks for reaching out.

Are you trying to claim an offer? Has your PayPal account been used for Spotify in the past?

[mikosheeb]

It has been used on a previous account, yes. 

[Maxim]

Is it the intro offer (0.99) that you're trying to claim?

[mikosheeb]

Yes. 

The previous account has since been closed, I don't know if that helps.

[Maxim · Accepted solution]

Thanks for letting me know.

You'll have to use an alternate payment method if you'd like to claim the offer on your new account. Each payment method can only be used once to claim an intro offer.

[Satinella]

Hi, I had the same problem. Does this mean that I can't ever use that first payment method?

Jamieson