Won't upgrade to premium!

[3ve-bwd_0053o]

I purchased three months of premium for 99p but I am still not receiving premium. I have logged out and back in again, deleted and re downloaded the app etc but still nothing. I have had a receipt of my purchase and the money is out of my account. Anyone know why it's not working? Thanks! 

Spotify Username

*Removed username*

Plan

Free/Premium

Country

Device

(iPhone 6)

[Aimee_T]

Hey @3ve-bwd_0053o, welcome to the Spotify Community!

We'd recommend checking this guide https://support.spotify.com/article/do-i-have-an-additional-account/ to verify if you have a second account that you're using.

Take care 🙂

[3ve-bwd_0053o]

The email I received with the confirmation I had bought premium had the username of the account I'm using in it, so it's definitely the right account.

Still not working though.
Confusing.

[hlei367_-fb]

For me the same, got upgrade.. 

profile says i have family but not premium

[Melody]

Hey @3ve-bwd_0053o.

 
Sorry to hear, thanks for getting back to us!
If this is still the case, can you check these steps instead:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ ?

Let us know if that does the trick.

Many thanks,

/M

[nc-3slty_r3xs]

I'm having the same exact problem. Tried everything listed above, my apps won't upgrade to premium, yet the web version is premium and it says that i'm a Premium user on the web.

Tried to log directly with Facebook, and even changing password.. Nothing

[-xnruedjr_cjk]

My subscribe is renewed at 21/08 and I don't have premium who is responsible for this ? 2 days I don't have access to premium.....

[g5j9e38m_-7o9]

Same here... Huawei p10.   Web is premium, but app not.  Help!!

[x2s54_7g-ue6n]

Hi,

I have same problem. Web says premium, but phone and pc says get premium. Then i press get premium it says i am already premium...so confused.

[c22n2q8_-9265]

The same problem:

Username

"gcxmnvu4mojl1643650n8wqzz"

[Mindaugasnt]

Same for me. Purchased yesterday, but still "Free Account"

[p_vaxvy-5kc8]

Same issue here!

[h8wi-zk_nsmgh]

The same thing is happening to me and I've tried all the things the help site told me to multiple and it still won't work.

[x2s54_7g-ue6n]

Today started to work premium. I did nothing. Good luck guys.