Wont let me upgrade to premium

[nixgodbole]

Spotify will not let me get past this page. It has been two months. What do i do?

[Tom]

Hello @nixgodbole!

Please could you explain what is exactly going on? Does it freeze on the screenshot provided?

-Thomas

[nixgodbole]

I will click on continue and it continues to load but will not take me anywhere.

[Tom]

Thanks for the information.

Please could you try either in a different browser, or clearing your browser's cache?

Keep me posted!

-Thomas

[nixgodbole]

I just tried it and for some reason it still will not work. It just wont let me click on the continue button. Thank you for your continued help! 

[Tom]

Hmm.. This is very strange.

Let's try one more step, please could you try in an incognito tab?

Keep me posted!

-Thomas

[bohemianbug75]

I'm having the same issue. I've tried it on several different computers and my iphone. i select paypal as my payment option, it directs me to my paypal account where i click " agree and continue" then it takes me right back to that page without charging me or upgrading my membership.

[bohemianbug75]

We shouldn't have to go through all this trouble to give a company our money 😕

[Tom]

Hello @bohemianbug75,

Sorry to hear you are having issues, have you tried the steps abvoe ?

Try clearing your browser's cache, or try in a different browser?

[bohemianbug75]

I have tried everything listed above, with no luck.

[Tom]

Hello @nixgodbole & @bohemianbug75!

Firstly, sorry for the late reply.

Please could you try the following:

• Try in a different computer (in incognito & different browser)
• Restart your router 

Hope this helps 😉

[MichaelaHH]

Im having the same trouble. Iv tried numerous times, ive also tried on my phone, and its just the same problem.

[Tom]

Hi @MichaelaHH,

Sorry to hear you are having issues.

Can you try doing it without Wi-Fi if possible, if that does not resolve the issue then, I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

Keep me posted 🙂