Earlier this week, I submitted a letter to your customer service - support regarding I was charged for a premium Spotify account, which I did not authorize to do. Furthermore, when I login to my Spotify account, using Facebook to login, it states I do not have a premium account, which only makes it more frustrating in the fact that I was charged for a premium account and am not getting the service. I do not understand how this has happened, as I've stated, I've never requested a premium account. However, regarding of your reply, I am really not happy with your customer service. I can only understand Chinese and English, I have no knowledge in Japanese but when I receivied the email from you that content was all in Japanese. I have no idea why your service replied your customer with a different language. And I do not think you solve my problem yet.
Also, I would like to add how poor the customer service with Spotify has been. I found it very challenging to find a place to make contact with you and became extremely frustrated when I could not call your company and was instead directed to a web form. I will not be recommending Spotify.
Please correct the charge going forward and cancel any Spotify subscriptions. I will await your reply. And please give me a quick response as soon as possible to solve my problem.